First of all, give it a try on the right by starting your own chat with e-office! In e-office WebChat v1.0, the Web user initiates a chat with a group, such as Sales or Support. Behind the scenes, the application finds an available member of the group, using rules that the company has configured to take advantage of the presence features of Office Communications Server 2007 R2 and the group definitions of the Active Directory® service or the Microsoft SQL Server® 2008 Enterprise data management software. Silverlight e-office built WebChat using the Microsoft Silverlight™ browser plug-in. Using Silverlight, it’s easy to build applications that can be deployed with a rich user interface in any Web browser. Technically, Silverlight supports a duplex channel, so we can easily move information back and forth. And Silverlight is very extensible—we plan to exploit more of its rich functionality in future enhancements.
personal experience e-office WebChat personalizes the communication. You see the picture of the person you're chatting with, so it's not just somebody in a group. You’ve made a personal contact. The software has helped the company establish a personal relationship with the Web site visitor. In future interactions, the Web user and responding employee are no longer anonymous entities, but two people responding to each other as human beings. creates direct communication Often a Web user wants a quick answer from an expert, and e-office WebChat provides that direct communication. You ask a question and you get an answer right back. provides group online presence With e-office WebChat, a Web user can easily find someone to answer a question immediately. Often there are many people in a company who can help a Web site visitor—but how does he or she reach them? e-office WebChat handles it, intuitively and with a clean, responsive interface. If anybody in the group is online, customers can communicate with the organization. Compared with the individual-based approach, this greatly enhances presence.